Privacy Policy
Effective Date: May 20, 2026
Introduction
SwarmOne, Inc. ("SwarmOne", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at swarmone.ai (the "Site") and use our AI inference optimization platform, including SwarmOrchestrator, SwarmDisaggregator, and SwarmSimulator (collectively, the "Services").
By accessing the Site or using our Services, you agree to this Privacy Policy. If you do not agree, please do not access the Site or use the Services.
Information We Collect
Information You Provide to Us
- Account and Contact Information: When you request a demo, sign up for our Services, or contact us, we may collect your name, email address, company name, job title, phone number, and any other information you choose to provide.
- Payment Information: If you purchase our Services, we collect billing details such as your billing address and payment card information. Payment processing is handled by third-party payment processors; we do not store your full payment card numbers.
- Communications: When you contact our support team, submit a form, or otherwise communicate with us, we collect the contents of those communications.
Information We Collect Automatically
- Usage Data: We collect information about how you interact with our Site and Services, including pages visited, features used, and actions taken.
- Device and Browser Information: We collect device type, operating system, browser type, screen resolution, and language preferences.
- Log Data: Our servers automatically record information including your IP address, access times, referring URLs, and pages viewed.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. See the "Cookies" section below for details.
Information from Third Parties
- Analytics Providers: We receive aggregated analytics data from services like Vercel Analytics to understand how visitors use our Site.
- Business Partners: We may receive information about you from our business partners, resellers, or integration partners when you express interest in our Services through their platforms.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information, including purchase confirmations and invoices
- To communicate with you about products, services, promotions, events, and other news and information we think will be of interest to you
- To respond to your comments, questions, and requests, and provide customer support
- To monitor and analyze trends, usage, and activities in connection with our Services
- To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of SwarmOne and others
- To personalize and improve your experience on our Site and Services
- To comply with legal obligations and enforce our terms and policies
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to use your information only as directed by us.
- Business Transfers: If SwarmOne is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of SwarmOne, our users, or the public.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.
For enterprise customers, data retention periods may be specified in your service agreement with SwarmOne.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Portability: You may request a machine-readable copy of your personal information.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us.
- Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us at privacy@swarmone.ai. We will respond to your request within 30 days.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of your personal information (SwarmOne does not sell personal information)
- The right to non-discrimination for exercising your privacy rights
- The right to correct inaccurate personal information
To make a request, contact us at privacy@swarmone.ai or call +1 650-772-4818.
International Data Transfers
SwarmOne is based in Mountain View, California, USA. If you are accessing our Site or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
Children's Privacy
Our Site and Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
SwarmOne, Inc.
800 W El Camino Real
Mountain View, CA 94040
United States
Email: privacy@swarmone.ai
Phone: +1 650-772-4818